Yoville Rocks - Zynga Sucks

I love YoVille and I had been playing it for almost 2 years now.
This game had gain me a lot of new friends both online and in real life. It had brought me closer to my relatives and share time with them that we havent had before.

I love playing Yoville so much that I have to make a new Facebook account even after Zynga banned me even if it is their own fault. This blog isn't about Yoville though but it is about Zynga. About their shady policy and their sucky customer support.

I had been buying YoVille Coins and YoVille Cash from Zynga regularly but during my 6th month of playing, I purchased 70,000 coins for $100 USD. The transaction had gone bad. Zynga had somehow given me 140,000 coins and my Paypal has some been double charge for total of $200. I contacted Zynga immediately so that they can give me a refund and I can return the extra coins or they replace it with Yocash. They replied after a week saying all purchases are final and refund is not possible. I was tempted to sell it to my friends but Zynga does not allow that either so I am stuck with excess coins.

The only action left for me is to call Paypal and file a dispute against Zynga for the double charge. I have to fill up a dispute form and after one month of follow up, they finally refunded my $100 USD. I was happy and use the money to purchase YoCash instead. But the bomb came after a week. Zynga banned my account for fraud and scamming. I filed a petition but their decision was final.

The ugly incident though did not stop me from playing YoVille. I just made another account, bought some stuff again from Zynga and played peacefully. But an uglier incident came after a few months, I was standing inside YoDepot then someone gave me a gift. I said thank you, I opened gift and was happy that I got a tiger costume. Then a second gift came and it was the same item. Then all people in YoDepot gets the same gift. I went home and logout for the night.

After 3 days though, a lot of my limited edition items that I bought for YoCash/YoCoins are gone. I sent a petition to Zynga but again I get BS responses. They told me that they deleted all hack items. I purchased alot from Zynga and their customer support will ruthlessly delete everything even if it is not your fault. It's really frustrating but what can I do? I am just a paying player playing in a Zynga created world and Zynga has all the powers.

I love this game and been playing it for almost 2 years. Even with bannings and item deletions I can still say that YOVILLE ROCKS but ZYNGA CUSTOMER SUPPORT SUCKS.

With all these incidences and grievances, I promised myself not to buy from Zynga anymore until they make Yoville better in terms of game play and customer support.

PS:
I heard news that ZYNGA had grossed over 2 billion USD in 2009. With all these money, I hope Zynga can have a better customer service.